DELIVERY POLICY DELIVERY ADDRESS
Getting your goods to you swiftly and safely is of utmost importance to us. That's why we entrust our deliveries to carefully selected couriers. We will do our best to keep delays to a minimum but reserve the right to cancel an order if an incorrect delivery address is provided. We do this to protect our customers from potential delivery delay inconvenience and it may be necessary for us to contact you to request an amendment to the original order details if your delivery address entered does not match our postal code system.
WHEN AM I CHARGED FOR MY ORDER?
If your card is authorised by SagePay, payment will be taken immediately, and you will receive an on-page confirmation and/or email confirming that your order has been successful. In such circumstances, your order will be processed and despatched by our order processing team. If your card is not authorised by SagePay, payment will not be taken and you will receive an on-page payment failure notice. In such circumstances, you may receive an email from InariHealth.co.uk C/O Mirage Distribution Limited to let you know your bank or card issuer wouldn’t authorise your payment. It is important to remember that even if a payment isn’t authorised, it may look like InariHealth.co.uk C/O Mirage Distribution Limited has still taken the money as some card issuers may still reserve the money for a short period of time.
WHAT IF I'M NOT IN WHEN YOU MAKE A DELIVERY?
Don’t worry. If you miss a delivery, a card will be left letting you know how to arrange another delivery or pick up your order in person. If any items are returned to us by Interlink/DPD Local as uncollected from the sorting office but you would still like your order, we will contact you to make alternative delivery arrangements. If we are unable to contact you, we’ll assume you no longer require your order and it will be cancelled and refunded.
CAN I TRACK MY ORDER?
If you provide us with a mobile number and email address when placing your order, we can pass your details on to the delivery company, so that they can notify you about your delivery which will also enable you to select when you want your delivery delivered. In addition to this, we will email you a ‘dispatch confirmation’ which will provide you with the tracking number and the courier web link so you may make delivery amendments and track your order in ‘real-time’.
CAN I HAVE FREE POSTAGE ON MY ORDER?
Yes. All orders are delivered via a DPD Next Working Day service. Note: DPD will not deliver to you on a Saturday or Sunday and we do not have this option available.
STANDARD UK DELIVERY (NEXT WORKING DAY)
We aim to dispatch all orders within 2 working days* for ALL orders, although most of our orders received before 15.00 Monday – Friday are despatched on the same day. We send products out by Interlink/DPD Local and delivery of your parcel should be attempted within 2 working days of despatch. * ‘Working day’ means Monday-Friday, and as such we do not dispatch or delivery on weekends or public Bank Holidays. * Please note that because our couriers do not operate on weekends and public Bank Holidays, we do not include them as working days for the purposes of our above dispatch statement. If you order on a weekend (after 15.00 Friday – Sunday), we will class the Monday as the first working day so the earliest you may receive your order is the next working day, Tuesday. If you provide an email address and mobile number when placing your order, DPD/Interlink will even notify you of your one hour delivery slot when your order is dispatched.
LOST PARCELS LOST INTERLINK/DPD LOCAL PARCEL?
If you have not received a parcel dispatched with Interlink/DPD Local, please let us know as soon as possible, and no later than 10 days from the day we sent you your dispatch confirmation email. The quicker we can speak to DPD/Interlink about a parcel that hasn’t been received, the more likely it is we can resolve the problem. After 10 days, we are unable to enter any claim for a missing item with Interlink. If this time period has elapsed and we haven’t been made aware of an item that hasn’t been received, we will deem the parcel successfully delivered and we will not be able to enter a claim.